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As we understand this year has been tough on everyone, the Governor of New Mexico has decided to re-enact the most heightened level of statewide public health restrictions due to the current rate of spread of the Coronavirus and the impact it has had on our state's hospitals. Therefore, as a community, we must continue to adjust and abide by the updated set restrictions regarding amenity closures, social distancing, mask requirements, etc. This mandate is in place from Monday, November 16, 2020, to Monday, November 30, 2020. The state has developed a tiered county-by-county system that will be used to establish "re-opening" benchmarks for each county upon the November 30th expiration of the amended public health order.

Please be advised of the following immediate changes:

- Our Leasing office will be closed on Saturday, November 14, 2020 - please utilize our Maintenance Contact Center for any maintenance emergencies.

- Beginning Monday, November 16th, our Leasing Office will be closed to the public. You may call or email our office for assistance.

- Effective immediately, we will only be accepting/addressing emergency maintenance requests. Classifying maintenance emergencies as water (that cannot be contained with a towel or bucket), HVAC systems not cooling/heating below or above 20-30 degrees of the outside temperature, and electrical issues &/or fire safety concerns.

- Please wear a mask throughout the duration of any maintenance repair if you have submitted an emergency maintenance request.

- Fitness Center and Community Pools will be closed until further notice.

- Any gathering of more than 5 individuals is prohibited. Please remain at home and refrain from congregating in/around the property amenities.

For maintenance emergencies please contact (575) 993-5088.

If you need to contact the office, please do so via email: office@tuscanyvillaestates.com or phone: (575) 532-8200.

Dear Residents,

As we continue to navigate the COVID-19 pandemic we are modifying some of our policies.

Our leasing offices will continue to be staffed but closed to visitors. We are offering new residents contactless tours and we are available to you via phone and email.

All work orders are now being attended to, not just emergencies. Maintenance staff will wear face masks & disposable gloves at all times, while in an occupied apartment. To maintain social distance, we are asking residents needing maintenance to either step outside or stay in another area of the home while maintenance is performed.

Fitness Rooms

Fitness Rooms are available during business hours:

Mon - Fri 8:30am-5:30pm (last work out 4pm)

Sat 10am-4pm (last workout at 3pm)

Sun closed

The maximum capacity is three people.

Residents seeking to use the fitness room will need to enter through the front office door and sign in/sign out.

Fitness Rooms will be cleaned by our housekeeping staff on a daily basis. We will continue providing cleaning supplies for you to use in the Fitness Rooms. However, please provide your own personal sanitization supplies. Please wipe down the equipment before and after use.

Unfortunately, aquatic facilities will remain closed. We are waiting for the State of New Mexico to schedule an appointment with our property for the mandatory annual pool inspection. Until this inspection is conducted, and certification is issued by the state, we will not be able to open our aquatic facilities.

Once again, we want to thank you for your patience and cooperation during these challenging times. The safety of everyone at the property is our top priority. We will notify you again as things change.

We know this is an unprecedented time of uncertainty and anxiety for our residents. We also know that many of our residents are suffering from job losses, furloughs and reduced hours. Fortunately, there is help available.

Direct Payments

The federal government will be making one-time cash payments directly to our citizens. These payments should be issued during the month of April either by check or direct deposit. How much will you receive?

• Individuals earning less than $75,000 will receive $1,200.

• Married couples earning less than $150,000 will receive $2,400.

• If you have children, you will receive $500 per child.

• Individuals earning more than $75,000 and less than $99,000 – and couples earning more than $150,000 and less than $198,000 – are eligible for a lesser amount.

Enhanced Unemployment Benefits

If you have lost your job, you can apply for state unemployment benefits.https://www.dws.state.nm.us/en-us/Unemployment

Congress is enhancing state unemployment to provide more income and to cover more people.

• Adds $600 per week for four months on top of state unemployment.

• Adds up to 13 weeks of additional unemployment benefits to those already enrolled but who are nearing the end of benefits.

• Expands the program to include a number of workers not normally eligible to receive unemployment benefits. This includes:

 o Freelancers

 o Independent contractors/gig workers

 o Self-employed

 o Those with limited work history

 o Employees who are still employed, but whose hours have been reduced

It is important to apply as soon as possible. To help expedite aid, the federal government is funding the first week of benefits to encourage states to waive traditional waiting periods, but it may still take a couple of weeks to be processed

We’re Here to Work with You

We understand there may be a delay in your ability to access these benefits. If that’s the case, please talk to us. We are offering a number of rent flexibility options – payment plans, waived late fees and other options.

We’re all in this together and all deserve safe and clean housing. We are thankful for the hard work of our employees in keeping our community operational and all they continue to do to prepare for and mitigate the negative consequences of the COVID-19 outbreak at our community. To that end, we rely on rental payments to pay those workers and to cover our mortgage, utilities, maintenance and more.

If rental payments stop flowing, community stability and safety will be disrupted, just when peace of mind is most needed. We remain heartened by the stories of neighbors helping one another. Communities working together to stay safe is what will get us through this crisis, and we are here for you.